Returns & Exchanges
Thank you for shopping at BaeJoo.
We want you to have the best shopping experience. Please review our return and exchange policy below.
PLEASE NOTE: An unboxing video is required for all return or exchange claims. Please record the entire unboxing process from the moment you receive your package. Claims without an unboxing video may not be accepted.
Return Policy
All sales are final. We only accept exchanges for items that are defective, damaged upon arrival, or if an incorrect item was sent. Please inspect your order immediately upon receipt.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery via email or WhatsApp. Please include your order number, unboxing video, and clear photos of the issue.
Exchanges
Exchanges are only accepted for items in their original, unused condition with all tags attached. We do not cover return shipping costs unless the item is defective or an incorrect item was sent.